|
A huge percentage of our business comes from repeat customers and from their recommendations to their friends. We plan to keep it that way with expert service and the most comprehensive customer protection policies anywhere.
Contact your local store for more details on the above return policies and guarantees.
2 Year In-Home
Warranty -
We Buy It For You!
Enjoy peace of mind on us. We pay for a 2 year in-home warranty on all parts and service when you have your video, audio, remote controls or home entertainment systems installed and programmed by us. We buy it for you!*
- Peak product protection for two years on all parts, labor and service without any deductibles
- Free in-home service calls during the plan; where applicable
- Protection against unexpected and costly service bills
- Complete replacement coverage should your equipment be damaged from power surges
- One toll free number to handle all your service needs
- No lemon guarantee; your product is replaced if it requires more than three separate service repairs
- Fully transferable coverage if you sell your home and leave system intact as originally installed
*Terms and Conditions of Offer: Offer starts September 6th, 2008. Not valid for prior purchases. $300 minimum purchase of installation labor must be on original invoice. Only products on original invoice, purchased at and installed by Tweeter, Sound Advice, HiFiBuys or Showcase are covered. No additions or subtractions allowed. Value of the SCUSTOM2 will vary and be based on 2.5% of actual retail price of the system as listed on your invoice. Does not cover modifications of the system other than by a Tweeter, Sound Advice, HiFiBuys or Showcase company. No coverage for Front Projector Lamps. Does not cover commercial or other than ordinary use. Does not cover physical damage to the system. For further details please ask a sales associate.
Service Contract (SCUSTOM2):
The SCUSTOM2 service contract covers diagnostics, parts and labor for mechanical and electrical breakdowns caused by defects in materials and/or workmanship. Contract includes onetime defective lamp replacement for DLP and SXRD TV’s.
Read more...
^ Return to Top
30 Day Money Back Guarantee
If you are not happy with a product that you have purchased from us, bring it back within 30 days of the original purchase date for a full refund (except radar detectors, DIRECTV components, Special Orders, and installed mobile electronics- see below). The 30 day return does not apply to uninstalled mobile products nor to iPods. Cash refunds over $50 will be paid by check from our corporate office
and mailed within 10 business days. To receive a full refund, the product must be in like-new condition with all packing materials, accessories, and manuals intact. Products that are not returned/exchanged with all items intact will result in a prorated credit being issued to you based on the cost of the missing items.
Radar Detectors, DIRECTV Components, Portable Navigation, Apple and Portable Personal Electronics
Refunds cannot be given on radar detectors, DIRECTV components, Portable Navigation, and Portable Personal Electronics. However, defective radar detectors, DIRECTV components, Portable Navigation, and Portable Personal Electronics may be exchanged within 30 days from the original purchase date or upgraded to a different model. Any exchanged DIRECTV components must include the original access card. DIRECTV components can be purchased by a credit card only. To receive full credit for an exchange, the product must be in like-new condition with all packing materials, accessories, and manuals intact. Products that are not returned/exchanged with all items intact will result in a prorated credit being issued to you based on the cost of the missing items.
^ Return to Top
30 Day Low Price Guarantee
If you find an item that you have purchased from us selling for a lower price within 30 days of your purchase at an authorized dealer located within 25 miles of the store of purchase, show us proof and we will refund you the difference. This guarantee does not apply to “percent-off” sales (ad must reflect actual price), mail orders, limited quantities, floor models, liquidation sales, and going-out-of-business sales. Advertised products must be factory-sealed boxed products with identical model numbers. Competitor’s ads must also support sufficient stock and not be one-of-a-kind items. We will not match the price of a retailer who advertised a lower price and does not have any merchandise in stock. Advertiser mistakes that are recanted in print do not apply.
^ Return to Top
Apple iPod Return Policy
Tweeter cannot accept for return or exchange any Apple iPod after 7 days from purchase. If a customer encounters a problem, they are always best served by calling the Apple toll free customer service number 1-800-SOS-APPLE directly at any time after purchase.
^ Return to Top
60 Day Defective Exchange
Should a product you bought (other than mobile electronics, radar detectors, and DIRECTV components) from us become defective within 60 days after the original purchase date, we will replace it with a new one. To receive full credit for an exchange, the product must be in like-new condition with all packing materials, accessories, and manuals intact. Products that are not returned/exchanged with all items intact will result in a prorated credit being issued to you based on the cost of the missing items.
^ Return to Top
Special Orders
Special orders require a 50% non-refundable deposit. Special orders are non-cancelable and not returnable. However, the 60 Day Defective Exchange, the 120 Day Home Audio Trade-up, and the One Year Speaker Trade-up programs do apply to special orders.
^ Return to Top
One Year Lemon Law
If a product that you have purchased from us has been repaired three times by our service department (excludes routine maintenance
checks) within one year from the original date of purchase, we will issue you a credit for the original purchase price when the product needs to be repaired a fourth time. In order to receive 100% credit, the product must be in like-new condition with all packing materials, accessories, and manuals intact. Products that are not returned/exchanged with all items intact will result in a prorated credit being issued to you based on the cost of the missing items.
^ Return to Top
90 Day Service Repair Warranty
Repaired units from our service department are warranted against defects and workmanship for 90 days from the date the unit is picked up. This warranty is void if the unit has been damaged by lightning, a voltage surge, vandalism, abuse, or any act of God. Units must be
picked up within 30 days from the date of completion. A certified letter will be sent after this time. If the unit is not picked up within 15 days of the date of the certified letter, the unit may be discarded or sold.
^ Return to Top
Home Audio
120 Day Home Audio Trade-Up
You can trade up any home audio component purchased from us within 120 days of your purchase and receive full credit for exactly what you paid towards the full retail price of a more expensive home audio component. This program does not apply to product that was discontinued at the time of purchase. The trade up product must be in like-new condition with all packing materials, accessories, and manuals intact. Trade-ups not accompanied by all of the required materials will result
in a prorated credit being issued to you towards the new product.
One Year Speaker Trade-Up
You can trade up one pair of home speakers purchased from us within one year and receive credit for exactly what you paid towards the full retail price of one new pair of home speakers with a value at least 50% greater than the original pair. This program does not apply to product that was discontinued at the time of purchase. The trade up product must be in like-new condition with all packing materials, accessories, and manuals intact. Trade-ups not accompanied by all of the required materials will result
in a prorated credit being issued to you towards the new product.
^ Return to Top
6 Months In-Home Installation Guarantee
Our in-home audio/video specialists can help you design a home entertainment system that fits seamlessly into your home or business. Then, our professional installers will integrate that system into your living environment. Because we are very confident in the expertise of
our installers, we guarantee our in-home installation work for 6 months. Should you incur a problem with your products and have purchased one of our AIS Performance Packages we will come to your house, remove the item, have it repaired, return it to your home, and
reconnect it - all at no charge. If you have not purchased an AIS Performance Package, we will repair your products under the manufacturer’s warranty and the current labor rates for removal and reinstallation will apply.
^ Return to Top
Mobile Electronics
All parts are new, they are not used, rebuilt, or reconditioned.
“Lifetime” Mobile Electronics Quality Installation Guarantee
Quality installations are our top priority. Our installers are certified by the Mobile Electronics Certification Program. We are very confident in the expertise of our installers. This is why we will guarantee our installation work for as long as you own your vehicle. Defective products will be covered by the manufacturer’s warranties if they have not expired. Defective products not under warranty can be repaired by our service department for an additional fee.
Free Mobile Electronics Reinstallation
Any products purchased from and installed by us will be removed and the original factory equipment will be reinstalled at no charge when it is time to sell your vehicle or turn in your lease. This program is limited to factory equipment replacement. Custom installation is not included. Any reinstallation of non-factory equipment is subject to the current installation charges.
^ Return to Top
If Tweeter / HiFi Buys / Showcase / Sound Advice installs your Mobile Electronics:
30 Day Money Back Guarantee & 30 Day Defective Exchange
If you are not happy with a mobile product that you have purchased and have had installed from us, you may bring it back within 30 days of the original purchase date for a full refund (installation charges are not refundable). To receive a full refund, the product must be in like-new condition with all packing materials, accessories, and manuals intact. Products that are not returned with all items intact will result in a prorated credit being issued to you based on the cost of the missing items. Cash refunds over $50 will be paid by check from our corporate office and mailed within 10 business days.
If a mobile electronics component shows evidence of a defect within 30 days after we install it, we will install a new component free of charge. After 30 days, there will be a $15 charge to remove the defective component and a $15 charge to reinstall the
component when it is returned from our service department. These charges are waived if an AIS Performance Guarantee was purchased for the component.
^ Return to Top
If Tweeter / HiFi Buys / Showcase / Sound Advice does not install your Mobile Electronics:
7 Day Money Back Guarantee & 7 Day Defective Exchange
If you are not happy with a mobile product that you have purchased and have had installed from someone other than us, you may bring it back within 7 days of the original purchase date for a full refund. To receive a full refund, the product must be in like-new condition with all packing materials, accessories, and manuals intact. Products that are not returned with all items intact will result in a prorated credit being issued to you based on the cost of the missing items. Cash refunds over $50 will be paid by check from our corporate office and mailed within 10 business days. If a mobile electronics component shows evidence of a defect within 7 days after the original purchase date, we will replace it with a new one.
^ Return to Top |
Expert Advice
|
Feedback
|
Sign Up
|
Corporate Sales
|
Careers
|
Site Map
|
Privacy Policy
|
Terms of Use